10 Reasons Why Companies Fail. Localized

Thursday, July 29, 2010 16:26
Posted in category The Big Picture

Over the last month or so, I have spoken to a half dozen or so people leading firms (large and small) who have hit the proverbial wall. Wits are at an end, the bottom line isn’t looking good, and a process of deciding what the “next step” should be in underway.

Some, particularly those in the relevant regional chambers of commerce, would say that China is getting too difficult to work with while others would say that the business plans were flawed to begin with… and while reading the the mass email from Newman Communications entitled Top 10 Reasons Why Changes Fail and how to move BEYOND THE WALL OF RESISTANCE, I found that their top 10 could be localized into a China context (in italics).

10. Some leaders don’t know how to lead change. In China, some leaders don’t know how to lead across borders, industries, cultures, and time zones.

9. Leaders assume that change is easy. Leaders assume China is one BIG market, and while it may be easy, there are far too many who feel it is.. that through a single connection, finding a “hidden” source, or be the “first” one there, that there is a first mover advantage into virgin territory

8. The leaders believe that a good idea will win every time and that employees and other stakeholders will be so struck by their leader’s brilliance that they will support whatever goofy idea they come up with. I could not have said it better

7. A good leader can force people to change. In China, there are all kinds of strategies for fomenting change, and few who understand that they are the ones who will be forced to change

6. How before Why. How big and how fast before how..

5. They ignore the context. Right on – See my previous post on that

4. Leaders don’t understand resistance so either they ignore it, or they present mind-numbing PowerPoint shows. No different in China. Books are sold on how innocent western firms are conned into painting their dolls with lead paint, and executives who normally would be 86ed manage know that selling the new hook really isn’t all that difficult back home because the China dream is still overpowering the common sense of many executives at HQ

3. Leaders go into the game without game. In China, lacking a game isn’t a death nail, but acting like you got game when you don’t can be

2. The organization is immune to change. Companies that don’t remain on top of things in China fail.

1. Leaders believe that none of the other items on this last really matter. When blinded by how far China has come, sometimes it is difficult to see the real “China” for what it is… and at that point, even common logic will confuse

Chinese Employees are Going for More Frequent Walks

Monday, July 19, 2010 1:43

The last few months have been filled with labor issues, and while the Foxconn issues received perhaps the most coverage, the recent Reuters Factbox: China Labor Strikes led me to ask one of my interns to see what else she could find in a couple hours on the internet… and it was clear that beyond 10-12 that Reuters was able to find (logos above), there has been a lot more action lately, activity not contained to a single industry, or specific to foreign firms.

Here is a sample list of events from a single blog post:

April 29th –May: Nikon gas-poison scare spurs protests.( further info: Local media reports said more than 50 workers at Nikon Imaging (China) Co’s Wuxi plant have taken ill since late April, complaining of nausea and vomiting from the apparent release of sulfur dioxide in the area.)

May 1st -4th : workers from Wantai Group (Zaozhuang, Shandong) held a strike to protest low pay and corruption.

May 4th : workers from XinsuRedian Co., Ltd held a strike to protest low pay

May 5th -11th : workers from Plastic Factory in Shenzhen went on strike for overtimes hours and low pay

May 12th: workers from Sinopec Yizheng Chemical Fibre Company Limited went on a stay-down strike for more than 15 days.

May 14th – June 1st: In the factory town of Pingdingshan, China workers at the textile factory have staged a strike over wages and pension compensation

May 17th :Workers from Honda South China Sea went on strike for better pay and better working condition.

May 19th -21st : hundreds of worker from Kunshan Jingang State-owned enterprises demonstrated to protest the transformation of enterprise

May 19th -21st : workers from Suzhou Weixun Electronics Co. Ltd held a 3-day strike because of the Conflict Between Employer and Employees

May 18th -21st : about 10,000 workers from Datong Xinghuo pharmaceutical factory (Shanxi) participated in a protest against the local government for low price buyouts( 15,000 RMB/person)

May 23rd: Chongqing Qijiang gear company, the death of a worker from over fatigue causes workers strike.

May 25th : Drivers from Taxi Co.Ltd in Humen Town, Dongguan City held a strike to protest entrapment

May 26th : workers from The Shanghai plant of SHARP went on strike for higher wages

May 27th : Taxi-drivers from Honghe Prefecture of Yunnan Province went on strike for higher wages.

May 27th : over 200 workers from Beijing Gloria Plaza Hotel went on strike for better pay

May 28th : workers from Beijing Xingyu Motors Corp l went on strike for better pay

May 28th : about 2,000 workers from Lanzhou Vinylon Plant went on strike for higher wages

May 30th : About 100 Taxi-drivers from Taxi Co.Ltd in Changping Town, Dongguan City participated in a protest against ‘illegal’ taxi drivers

May 31st : Workers from Wuhan Huarun brewery Co. Ltd went on strike for the compensation of status transformation from workers of general original state-owned enterprise to joint venture enterprise.

June 2nd -5th : Workers from Halong Electronics Co. Ltd in Xiamen went on strike for higher wages.

June 3rd : Workers at Shekou Port In Shenzhen went on a strike against the low pay

Jun 3rd -10th : Workers from Shanxi Brother Sewing Machine Company went on a strike against the low pay and poor working condition.

June 5th: About 2000 workers from Meilv Electronics Co. Ltd in Shenzhen went on a strike against Labor conflict.

June 5th: About 400 workers in Xieshu Group in Suizhou, Hubei

June 5th -7th: workers from Jiangsu Nantong Capacitor Factory went on strike for 3 days to protest against overtime hours and low pay.

June 6th -7th: Over 2,000 workers from Yacheng Electronics Factory in Huizhou went on strike against the low pay and overtime hours.

June 7th: 7,000 workers from Jiujiang Simaibo Sports Equipment company in Jiangxi held a strike and led to Riot.

June 7th: Workers from KOK Shuyuan Machinery Factory in Kunshan, Jiangsu went on strike against overtime work, poor environment and low pay and so on.

June 7th: Workers at Honda Foshan plant go on strike again over low wages

June 8th -10th: 500 workers from Mechanical Lab Engineer-Zhuhai—the competition of Fuxconn—went on a strike for higher wages.

June 9th: Guli Lock Factory in Zhongshan (one of the Suppliers of Honda went on a strike because of the Conflict Between Employer and Employees)

June 9th: In the Yangtze River Delta, 2,000 workers at a Taiwanese computer parts plant walked off their jobs in Shanghai’s Pudong district.

June 10th: About 2,000 workers from Tongbao Optical Co., Ltd. In Shanghai went on a strike because of the Conflict Between Employer and Employees

What do these events mean? Is there a hidden trend that foreign firms should be aware of, planning for, or taking action against? There are plenty of opinions already out there, opinions that tend to end up with a “China ain’t cheap anymore” angle. But, I have my reservations that this is really anything new, or is it the sign of “Cheaply Made in China” is gone.

A few things that I feel catalyzed the recent events:

  1. Workers, who clearly were unhappy about conditions at their factory, began seeing the tide change in terms of media coverage, government support, and likelihood that a raise could result from taking a walk
  2. China is a developing economy, and one of the developments is that wages will rise in some areas, that workers will have higher expectations, and that employers will eventually have to pony up… one way or another.

More broadly though, and thinking back to a pitch I gave several years ago about the pressures foreign firms would face in China, for years the average Chinese was happy to look past some of the downsides of rampant economic growth as they reached for their slice of the pie. things were going good, and regardless of whether or not the lake was covered in algae blooms, there was no reason to rock the boat. But, as we perhaps began seeing 3 years ago with the Lake Tai algae blooms, there is something happening below the water to suggest that the average citizen now has much higher expectations and a greater sense of self worth that is going to add to the pressures that firms (foreign and domestic) face in China.

Which may, and there is already supporting evidence, lead to a movement in industries, consolidations, and automation. Movements that will certainly add a bump to the China price, but while investments may shift around, China will still continue to have the best game in town.

Will China Surpass the US as a Superpower?

Friday, July 16, 2010 6:22

I guess it is only fitting that this become one of the last hot questions to be pondered in the public domain these days.  After all, there is a cleantech war underway (which China is winning), there is talk that the world needs to move away from the USD, and the Moody’s of China saw it fit to saw that the US was now more risky than China.

Weighing in with his opinion is Jim Hoge, Editor of foreign Affairs Magazine, who says that any move past the US is unlikely.. and years away in the best case scenarios.

It is an interview that I think contains some very interesting points on China, the international system itself, and what it will mean for the US going forward. Some of the choice quotes being:

China is a formidable country now and it is going to be more so, but it is not a rival of us in power across the whole spectrum, political power, economic power, cultural power.

… and:

The idea that China is going to literally just keep going at a 10% growth rate and whatever problem comes up they will deal with is just not realistic, so they have some dips in the road coming just like we all do over a historical span and for us the real challenge is to try and incorporate them gradually, although at a faster pace than with the case before the recession, incorporate them into the international system so that it is a win/win situation that they win by being a part of the kind of global system that we have setup and then I think you can avoid the most cataclysmic kind of scenarios that you can here

… and:

They have a series of big systemic problems to deal with and there is no sign at the moment that they can’t deal with them, but there is going to be a point in time because they are developing a middle class and a big one [....]They’re not that dissatisfied, but I would bet a bottom dollar that they’re going to be at some point.

An interesting interview, and one that surely will play into a much wider ongoing debate where both sides will have their extreme opinions, and the more informed

Is China Building a Wall to Repel Foreign Economic Interests?

Monday, July 12, 2010 7:18

China Great Walls

Over the last few weeks, a united front of sorts has begun to develop around the issue of whether or not China has erected a new wall, a wall meant to prevent the penetration of foreign economic interests within China’s domestic market.

Consisting of chambers of commerce (American and European), multilateral agencies (WTO and WB), and a few CEOs (GE’s Jeff Immelt being the most recent case), the essential line of thought being put forward is that through a combination of regulations, preferential domestic purchasing policies, and other subsidies, foreign firms are unable to compete in the local markets. In the words of Jeff Immelt “I am not sure that in the end they want any of us to win, or any of us to be successful.[...] and GE was encountering its toughest business conditions there in 25 years”

Or, more broadly, in the words of APCO’s James McGregor in the May 25th Sydney Morning Herald article Foreign firms ponder China future “The foreign business community for the first time is seeing future opportunities narrow even if they are doing well here,”"

The stories, often playing up the potential political volatility of “China’s new environment”, have grown increasingly sophisticated as what were once emotionally charged reactions are now “backed” by data driven studies (see the 2010 World Bank/ IMF study Investing Across Borders or the EU Chamber’s 2009/2010 Position Paper) . Studies that are meant to show, in some way, that China is closing the window of opportunity available to foreign firms.

It is a front that I find quite interesting only because the last 8-10 years have been nothing short of the biggest boom in China’s history, and one that has largely involved foreign players at all stages.  Sure there were barriers that were kept in place to protect certain industries, but given the number of luxury brands on Nanjing Road there is little doubt that this market has seen a significant amount of foreign penetration in the market.  China is now the largest market for many of the US and Europe’s firms, luxury and middle market, and it was only a few months months ago that the American Chamber of Commerce’s Business Climate in China guide showed that American firms saw the China market growing for them.

Specifically:

  • 45% of responding companies say the business climate in China has improved over the past six months and 33% say it has stayed the same
  • 65% of respondents report improved business performance for their companies in China over the past six months; only 10% report a decline
  • 63% of respondents are proceeding in 2010 as planned. For those who have adjusted their strategies, more than 80% are increasing activities in China

So what is the real story?  Why is it that in the last 3-5 months everything has seemingly turned the China market on its head?  Is the market really closed for business, or are there other agendas that are being served through these announcements?  Are McGregor and Immelt right?  and if so.. should we all just pack it in?

In answering a few of these questions, it is important to remember two things (1) this is not a new debate and (2) China’s importance to the TOP line of many companies has dramatically changed over the last 12-18 months. At the same time, it is equally important to point out that locally a few trends have occurred over the last 10 years (1) China has been flooded with investment (2) China’s buyers – industrial and on the street – have refined their tastes for what they need and (3) domestic players have improved.

It is a picture that has multiple dimensions, and grows exponentially complicated when you remember that there is no 1 single China, and that the generalizations being presented as the basis for the new nationalism may only represent a small fraction of the “China market”.

So, with that, here is what I think is going on.

1) China’s market is maturing, its tastes are changing, and it does not need to accept anything and everything.

By the very fact that China is developing as fast as it is, prevailing logic should be that China is not going to continue allowing itself to accept the same sales pitches over and over.  Anyone who has spent the last 10-15 years during the recent China rush working in investments will tell you how things change, and how fast.  That being the 499th potential investor is different than being the 5th billion dollar investor, and everytime these bodies are approach… the proce goes up.  So, China is maturing, and some groups missed out, but the fact that it is maturing from Pudong being a fishing village into a major financial center means that there is a whole new economic opportunity

2) China’s market is more competitive.

Speak to executives in cleantech, automotive, construction equipment, or engineering services and you will come to understand that the domestic Chinese firms are growing in strength, capability, and have been getting closer and closer for a while now.  It is a trend that was unavoidable in many ways, especially with so many JV vehicles requiring technology transfer and skills training, and it is something that China only looks to develop further as it looks to move away from only being the low cost manufacturing center.

3) Nationalism is in play

A review of the recent Carnegie Indigenous Innovation document will highlight how national and local governments have been looking to “support their own”, but it does not stop there.  Consumer brands are at times preferred over foreign brands, and will continue to be so, by a certain segment of the consumer population.. and in a time where brand loyalty has yet to be set in stone, it makes the switch even more likely within middle and lower range product categories.

… and I would be remiss if I did not point out that any “nationalism” that does exist is not unique to China.

4) The anecdotes are driving the story

Part of the reason that Jeff Immelt’s comments seemed to hit the press in the way they did was that this was a MAJOR company who was coming out and saying their 5.3 billion USD market was not enough, but the majority of the stories that I have been seeing are macro issues, but are about specific industries … internet…  cleantech… without highlighting perhaps the industry specific drivers of any “nationalism” that exists, and more importantly, ignoring the progress that has been made in other industries like agriculture, luxury brands, financial services, insurance, and so on.

5) The downturn in the global market has altered the needs of China

On a much wider level, the fact that China is being heralded as “the”  market now has created a new pressure for firms.  That given China is the only market growing, and growing at 11% no less, executives are now in a position to where they HAVE TO returning a higher proportion of the global top line from their China bases.

.. or find a reason why they cannot.

6) Greed.

Thinking that China is here to serve the interests of the global markets, on a firm by firm basis, is nothing new to China, and the fact that there are so many willing to leave China once the price increases I think only supports any nationalism that exists.  Were firms more interested in being long term investors, rather than short term arbitragers, my guess is that some of the focus would shift towards supporting foreign investors in their effort to expand the China market.

Anyone have a 7th?

In the end, what I feel is happening here is not so much a nationalistic movement away from foreign investment or penetration, it is that China is now a more difficult market to compete in for different reasons related to domestic economic pressures, increased competition from domestic firms, and a maturing consumer who is starting to realize that the premium that they pay for a foreign brand may not be the best value for their money.

It is a complex issue, fueled by emotions and media, and I will revert to the late Randy Pausch to wrap this post up:

I believe brick walls are there for a reason. They’re not there to keep us out. They are there to give us a chance to show how badly we want something. [...] brick walls are there to stop the people who don’t want it badly enough. They are there to stop the other people!

New Look for All Roads

Sunday, July 11, 2010 8:57
Posted in category Uncategorized

After about a year of planing, designing, procrastinating… and more procrastinating… I am happy to release the newest All Roads Lead to China.

Still only about 95% complete, I hope that the new design and functionality will help readers make your way through the 3+ years of posts, city reports, maps, and resources that have are now on the site.

Comments, Suggestions, and Tips are all appreciated